Exchange Policy
All sales are final from our end. We do not accept returns. Your order can be exchanged within 24-48 hours from the delivery date.
• Exchanges are allowed only when there is a size issue. One of some steps includes a quality check by the team & we reserve a right to decline the request if the product is used/damaged/without tags.
• Exchanges are subject to availability, if the desired size is not in stock, you will be offered a store credit/product exchange. Store credit comes with a validity of 30 days.
• We provide exchange only one time, so make sure you are sure of the size. For assistance, we are here to help you.
• Exchange charges are ₹ 150. As we do not have our own delivery service, we rely on third-party delivery partners. The delivery partner charges us for reverse pickup from your location and additional delivery charges for delivering new product back to your location. As there are two-way charges, we request our customers to pay only for one way charges.
• Exchanged product gets shipped as soon as we receive the returned product. The whole process takes about 6-8 days.
• In case of return pick-up, if the area pin-code falls under non-serviceable category, then you will be informed & hence we expect you to send it via your local courier center. In this case, you will not be charged anything for the exchange process.
• Products purchased on any type of sales cannot be exchanged.
For further queries, feel free to reach us out at our
• Mail : crazeeyofficial@gmail.com
• Phone : +91 63784 76987 (10:00am to 6:00pm)
DAMAGED ITEMS
If you have received a damaged product, we apologize for the same. We are more than willing to help you out. Please click a picture of the product and mail usat crazeeyofficial@gmail.com or dm us at our Instagram handle within 2 days of delivery.